Posts: 26
Threads: 9
Joined: Mar 2010
I tried purchasing UB from medplex.net. The item pended on my credit card for a few days before disappearing. I never received an email from medplex regarding what happened. I have tried to contact them at the number 1-800-274-3906 but its always busy. I have also emailed them and am still waiting a response.
I know a few of you have dealt with them and said customer service is good. I also remember one person (can't remember who) talking about having a problem with their card.
Gonna wait a couple days and then try to order again...... i guess?
just wanted to share my dilemma
Posts: 1,597
Threads: 35
Joined: Dec 2009
Not sure when you tried to order, but last time I ordered from them for my new supply, I also ordered some of their ultra wet, and they sent my UB but not the other, but in the package with UB was a check to reimburse me for the other and a note saying they were having issues with their supply of product because of the storms on the east coast, the snow storms I believe. So maybe that's the reason they put the money back on your card?
I'm not sure why you aren't getting a response from them, whenever I email them I do, did you use the email... medplex@verizon.net ???
That's the one I email them with and I get a response within a few days. But yea they definitely need to update their site with a better merchant service to deal with CC purchases.
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I had the problem with the card type with them.But they did answer my emails.I sent them about 2-3 times i guess and got an answer the next day..
Posts: 26
Threads: 9
Joined: Mar 2010
So i got mine supply in the mail today. I guess I had typed my email address wrong and they were out of stock. Because they couldn't get a hold of me they cancelled my order. Once I emailed them It did take a few days to get a response but it was the weekend. Anyways I got it today about 3 days after I received the email.
So far good service. Thanks for the recommendation. Here I got!!!!!!!!!!!!!!!!
Posts: 125
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Glad the problem was resolved. I reordered, and recieved it within a week. I've only ordered twice, but have had no problems at all.
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Joined: Apr 2010
20-04-2010, 00:27
(This post was last modified: 20-04-2010, 00:29 by
hopeful31.)
I'm trying to buy some UB too but the website is not responding once you click in the BUY NOW button ( I get this message: "1194 - Table 'whos_online' is marked as crashed and should be repaired delete from whos_online where time_last_click < '1271718755' [TEP STOP]") and the number is always busy
I guess I'm going to email them...
Posts: 34
Threads: 3
Joined: Apr 2010
... FYI.. I did email medplex about their website, they fix it right away, I was able to order the UB and I started taking it today
Good customer service!
