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Brava order procedure
March 1 2006 at 11:08 PM Christine (no login)

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Whenever I've ordered something in the past and was told the item was
backordered, my credit card was not charged at the time and was only charged when the order was shipped. I thought that was standard practice. But when I ordered from Brava recently I was told told that it would be at about 3 weeks before my order could be shipped, so I was not very happy when I discovered the next day that they had already charged my card. It would appear that this is a departure from normal business practice.



Author Reply
Jane
(no login) Re: Brava order procedure March 3 2006, 7:01 PM


I thought it was actually against the law in the US to charge a card before the goods were available.


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Linda
(no login) Re: Brava order procedure March 4 2006, 7:33 AM


I don't know if it's acatually against the law, but it seems strange to me. I have never known any company do that, are you sure they did?


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Cigdem
(no login) Re: Brava order procedure April 12 2006, 11:36 PM


Not only they charged me the same day I ordered they did not send it for 2 months. Every time i called they'd lie abut the ship day. i was very upset and canceled my order.


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Susie
(no login) Re: Brava order procedure April 13 2006, 9:44 PM


I don't blame you. I'd have been upset about it too. They shouldn't charge you if they can't ship. nor keep chnaging delivery date. I hope you got a full refund okay without any problems.


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Cigdem
(no login) Re: Brava order procedure April 15 2006, 6:07 AM


Yes I did get my full fefund after 4or5days later. If anyone is going to order from these people please ask them when is it going to ship out or these kind of questions. otherwise u will end up 2or more months on back orders. when they dont want to loose the customer they keep liying about the ship date.


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Cigdem
(no login) read this before u order April 15 2006, 11:01 AM


http://dontbuyfrombrava.blogspot.com/


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Sally Anne
(Login sally.anne)
SENIOR MEMBER Re: Brava order procedure April 17 2006, 7:25 AM


Hi Cigdem, thanks for posting that. I get the impression that this company does not treat customers fairly in any way. Charging cards, when they shouldn't, not shipping when thy said they would, taking 2 months to refund a cancelled order. It all adds up to a poor picture of the company.


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Jennelle
(Login Jenneelle)
EVE MEMBERS Re: Brava order procedure April 20 2006, 10:49 AM


Cigdem, the info at the link you posted probably deserves to appear here in full, so I'm posting it now:

"I made a terrible mistake when I purchased my Brava system from Vivian Ruben on August 5th, 2005. I knew something was wrong when she told me the company keeps $300.00 for an opened system. But I did not listen to my instincts. When the product did not arrive in the week she guaranteed it, I called to cancel my order. The rep, Cheryl Thompson, put me on hold and Vivian got on the line. She cleverly induced me into waiting a little longer for the package. Never did she inform me of the company policy on refunds.

I refused delivery of the product and it arrived at Brava on Aug 18th, 2005 @ 11:27am, signed for by A.Dominges at the receptionist desk. Cheryl sends me an email on Aug 19th stating once my product has been received, The company will not refund the amount back to my credit card, but issue a company check 6-8 weeks after they system has been returned to them. I called customer service and spoke with rep Dara Lahoud. She said the matter was out of her hands. Company policy is always to issue a company check. She referred me to the supervisor, Jessimia Garcia, who was unavailable.

There is no reason why I should have to wait 2 months to receive my $539.00 in the form of a company check. This is a serious red flag that this company is dishonest and does not have the customer's interest in mind. Could you imagine Sears or Home Depot with this company policy? It is just short of fraud. They want to keep a customer's money and collect interest. What appalling company behavior. But I guess this is to be expected in the days of Worldcom and Enron and the like. No accountability. No honesty.

Why is this 60 day check refund policy not mentioned anywhere in the advertising?"



Desert Queen
(Login desertqueen)
EVE MEMBERS Re: Brava order procedure May 29 2006, 3:44 PM


Jane is right, in the US a supplier is not supposed to charge a card until the ordered goods are available for despatch. It seems like Brava are ignoring this rule. If so, it's an improper business practice.

[admin]

Bad experience
March 2 2006 at 2:03 PM Jocapille (no login)

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I had a bad experience with Brava. The main problem i had was that i had no growth whatsoever. I bought the system from Harley Medical Group who of course are saying that i didn't wear the system correctly and i am still in dispute with them after going for my final appointment in september. The service i have received from them has been absolutely appalling. A letter i wrote in October took 5 months to be replied to even though i was calling every other week. I was sold a faulty smartbox (the brava computer that basically works it) so of course the data will show i wasn't wearing it correctly). That coupled with the sheer torture of wearing it and having to put my life on hold for five months as well as many other points means that i wouldn't recommend it to my worst enemy. If you are desperate enough to gamble £2000 as i was then just be prepared for physical and mental agony. Avoiding the Harley Medical Group would also be a good move.



Author Reply
Alexandra
(no login) I'm actually happy with it! March 15 2006, 8:57 AM


I've had just the opposite - I'm wearing Brava and it's all going really well! The Harley Medical Group doesn't sell Brava anymore - I don't know why - but it's now sold directly from the Brava company. They are really helpful and everything has been fairly easy. I've breast fed so I was told I would respond quite well and so far I have been doing! I've worn it for 16 weeks, and I've gone from an A to a good B - I know I've got to wear it for longer to maintain the growth but I'm so happy with it I'll wear it till Christmas if I have to! It is a complete hassle having to wear them for such a long time but if it means I don't have to have surgery then it's worth it!



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Wind
(no login) Buy in America? March 15 2006, 9:51 AM


In Brava Us, you can buy it for cheaper price, its $1195 only, I think im going to buy it from the US then ask my relatives to send it here for me. So I can save quite a lot of money ( then its not that expensive to try).

I really want my breast to be natural. So I think its worth trying brava. Just wonder if you can wear the brava bra while your cooking or going around the house?

Anyone else got bad/good experience with brava?



elle
(no login) Re: Bad experience March 15 2006, 10:39 AM


im sorry you had a bad experience, my friend had a boob job at harley medical grup apparently they are terrible.But its hard to be put off brava as surgery is terrifying, im thinking of going straight to brava site would you recommend that? also if you are okay with saying, what body type do you have? apparently it wont work as well (they say not as quick) with athletic slim people, im not that tiny but iv got little fat up top iv only breast tissue and v thin skin :o)



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June
(no login) Brava smartbox March 16 2006, 8:01 AM


My experience with Brava has also been unhappy. The smartbox never seemed right from the beginning and after 3 weeks it broke down completely and won't turn on at all. I can't describe how bitterly diasppointing it is. I have been told that I'll get one that actually works but I have no idea how long it will take to arrive in the UK. 3 weeks of sleepless nights, back ache, and itching for nothing. I'm back to square one, and will have to start all over again. A word of advice to anyone thinking of trying Brava, don't expect much help or sympathy when anything goes wrong! Your custom is not valued and the high price you pay does not include getting decent customer service.



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Kathy
(no login) Bad experience w/ Brava March 16 2006, 10:30 AM


I had a bad experience w/ Brava. The system sounded great, so I ordered it for $1000. They were very helpful while I was getting used to the system; however, when I started reporting problems, everything changed. I used the system for only a week because I developed a very bad rash, and then blistering, from which I still have scars 2 months later. I called the coaching team, and they told me this was normal, and to try to put the domes on differently and whatnot, but no matter what I did, I ended up w/ terrible skin irritation. Also, the gel-like seal on the domes began to wear down (peel off and leak) after just a few days. They also told me this was normal. Finally, I decided to return the system, and this was when the customer service team became very abrupt with me. The paperwork I received with my kit said that if I used the kit, I would receive a refund less a $250 disposal fee. However, when I returned the kit, they told me that if my black carrying case was not in good condition, they would deduct another 20% . . . now, please note: the carrying case is made of CARDBOARD! Then, on another call, I was told that if I used the skincare system, they would deduct another $60. I sent my system back 1-1/2 months ago, and have still not received a refund. I was initially told that I would receive a credit within 20-30 days. Today, I was told I was given the wrong information, and that it actually takes 6-8 weeks to get a check in the mail. Each time I've called, they've told me that they haven't received my kit. Only when I tell them that I have a Fedex delivery confirmation do they say, "Oh, okay, yes we did receive it." Their story keeps changing everytime I call , and I'm worried I will NEVER get my refund. I don't know whether or not the system works because I didn't use it for very long, but their customer service level is so poor that I regret ever purchasing from them.


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Michelle
(no login) Another negative Brava experience March 17 2006, 8:35 AM


I used Brava about three years ago when it was relatively new. The Smart Box seemed to work all right, only broke down once. But the suction cups kept slipping off during use, and on top of that I developed a horrible blistering and rash where the two cups met in the middle ("cleavage" area for those who actually have a cleavage). However, I persevered, and wore the apparatus for a full 17+ weeks. This was a very long time to put my life on hold, which is what truly has to happen when you look like a circus freak 10-12 hours every day.

Two weeks after I gave up the Brava, I discovered that when all the swelling subsided I was left not only with the same exact size breasts I had prior to usage, but I also was saggier from having had the deflated sacs pulled on for 17 weeks! The blistering also caused permanent scarring on my chest, and I now have stretch marks near my underarms...something I never dreamed I'd develop after having already been through pregnancy and breastfeeding without stretch marks.

Brava was a sheer waste of time and money, plus now I have "battle scars" as well. I wouldn't recommend this product to anyone (unless I had a score to settle).

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lessons learned
September 26 2006 at 1:51 PM brava advice (no login)

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First the good. I am in the 5th week with Brava and seem to be having lots of sucess. It is staying more and more at night afterr the domes have been off all day. Now the bad. Buyer beware! Brava is one of the worst companies I have ever dealt with regarding customer service. The first pair of domes I bought I outgrew the first night. I had measured twice and was in the right size according to the brava specialist but my nipples touched the end of the domes. When I called they said I would have to buy a new set of domes. I explained that I had sized them correctly only then did she tell me to lean over and then measure which bumped me up a size. My smart box broke the first week and the second( afer returning it) So I switched to the airlock. It was much tighter anyway. When I ordered my new bigger domes, they had an incorrect zip code- I don't know why since they had my original info but instead of contacting me they just let it go and finally a week later when I called to ask why I had not recieved them she got around to correcting the address. She tried to say it would be another 5 days and only after I pitched a fit did she offer to upgrade shipping. Basically Brava works but the company does not! Save yourself some money buy it off ebay go larger than you think with the domes and do the manual airlock. Hope this helps someone



Author Reply

tms81
(Login tms81) Re: lessons learned September 27 2006, 8:37 AM


When i ordered my brava it took so long time that i called them to ask where it was. They had forgot to ship it! When i use the bravacalculator on the internet i was suposed to have wide medium but they gave me wide large. But i am glad they did because i never out grew them. They make many sizes to earn more money. So buy the large even if you are suposed to have medium. The only important thing is to find out if you are wide or narrow. but i never had problems when i called the support and asked for questions. Just bad i never found this forum until after i bad stopped using my brava.


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Anonymous
(no login) Re: lessons learned September 27 2006, 3:11 PM


how do you know if you're a narrow, or medium? i though i'd be a narrow, as was originally a 32b bra size, but my breasts are so squashed in at the sides that i can't really fit them in, i thought maybe a should have gotten a wide, but i have a small rib cage. Is the difference in size the actual dome bit in the middle, or just the seal that's wider on the wide domes?


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brava advice
(no login) Re: lessons learned September 27 2006, 8:26 PM


I think that the narrows are for 30 and below for bra size pretty much everyone I talk to is a wide. Hope this helps


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Anonymous
(Login tms81) Re: lessons learned September 28 2006, 1:43 PM


well i use 30 and 32 and i am wide, but use this calculator and you will find out your size: http://www.brava.com/dome-size-estimator.asp


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Lavender
(no login) Re: lessons learned September 29 2006, 2:39 AM


I'd really like to give Brava a try, and based on everything I've read and your advice it sounds like it is a good idea to buy the domes and the manual airlock. My only hesitation is that I don't know how much pressure to apply if I use the manual airlock. That's why I was thinking it might be good to have the smartbox - so that I'm getting the right amount of pressure. But if anyone could give me advice on how much pressure to use with the airlock, it might save me from having to buy the smartbox! Any tips?



leinna
(no login) lesson September 29 2006, 6:30 AM


Hello,

I am also using the airlock and it is very easy. You will know how much pressure you have to put on because to much is painfull and will give you purple breasts to little will not give you any swellling. You will feel it when you use it, you should put as much pressure as you can have without it being or becoming painful.
The first night I would not use as much, your body has to get used to it.
You shouldn't worry about it, it is really easy.
good luck !

[admin]

I need the advise of brava wearers
November 11 2006 at 12:37 PM Bey (no login)

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Hi, I am purchasing Brava very soon through my doctor. The Brava people advised me to buy two domes, saying that the later will be used when the breast grows bigger. Is it true? I have made arrangement to ensure i have sufficient time to wear Brava each day. I have even bought products to reduce the risk of getting rashes, especially when i m living in a tropical country. Right now, I am size 34B now. Is it realistic for me to expect 34C at the end of the treatment?

Thanks for ya advice!

Bey



Author Reply
Nina
(no login) re: November 11 2006, 10:16 PM



Trust me, brava is a pain in the ass. It sucks up your living/enjoyment/relaxing time and you have to devote at least 8 hours a day for like a whole year. I was flat and it did work for me but slightly and I did exactly what they said. I am still pretty flat. The suction makes your breasts swell and it looks like you're improving more than you really are. over a long period of time you will grow (maybe a few milimeters). It might be hard doing it in a tropical country because it gets really hot, sticky, and foggy in those domes. I definately recommend you use alot of creams to keep yourself moisurized as the sticky domes cause itching, chaffing and rashes. I suggest buying 1 set of domes for now and if you start to see significant growth(not swelling) then buy another pair. Good luck to you!


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Janet
(no login) Re: I need the advise of brava wearers November 12 2006, 7:18 PM


I think it's a cheek of Brava to ask you to get two sets. So many women don't increase by enough to need two sets. If 30% of women increased by that much I'd be surprised. I'm surprised at their audacity.


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Miranda
(no login) Re: I need the advise of brava wearers November 13 2006, 7:43 PM


Hi Bey,

I would just purchase one dome size at this time. After 10 weeks of use, I am still using the same size (wide medium). Just make sure you purchase the appropriate size for yourself, maybe a wide large.

Here is a website for your reference:

http://asps.confex.com/asps/2002/techpro...r_1111.htm

It shows Brava's photo results of tissue growth of various women, from excellent (>120 ml increase) to good (80 ml increase).

I hope this helps you in determining the growth potential that you may have.

Good luck to you.

Miranda


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Peaches
(no login) Re: I need the advise of brava wearers November 14 2006, 9:47 AM


Nobody else seems to have bought two sets. The increase in size that women report from using Brava does not seem that great. As it only seems to give a modest increase, I can't see that needing two sets is very likely.


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Anonymous
(no login) Re: I need the advise of brava wearers November 22 2006, 12:16 PM


i needed two sets - a large and extra large. I'd recommend buying the larger domes only. I needed them because my swelling got bigger and bigger (NOT my growth) I used for over 10 weeks and ended up with barely noticable growth. I had to stop because of blisters and rashes and sores that were so ugly and getting worse by the day. After the break i couldn't bare the thought of starting all over again, so quit Brava. I take wonderup now and would recommend anyone to try herbs first. I've grown 2 inches in 3 months. Seriously think twice about wasting your money on brava, it's soul destroying


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Cindy
(no login) Re: I need the advise of brava wearers November 24 2006, 5:14 AM


i agree with anon same thing happened to my sister!!

[admin]

Brava ordering help
October 15 2008 at 3:00 AM roakie94 (Login roakie94)

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I am thinking about giving Brava a try. I am wondering if most of the Brava users on here bought their devices new, or used from Ebay. I think I will plan to go with the new ones, but how much do they cost if they are ordered directly from the Brava site? There is no price on there. What can I expect. I am starting off totally flat-chested, and I doubt I will ever graduate to a larger dome! If I get to grow to a size A and keep the growth, I will be totally content.
So, how much should the system cost with one size of dome? Did anyone on here go to a cosmetic surgeon to get the system? There is no doctor in my state that appears listed on the Brava site.
If they system breaks or has problems, does Brava step in to help?
Any other advice you ladies can give me? This will be my last attempt at trying to increase my chest. Nothing else has worked and I am totally afraid to get implants!
Also, is the Brava system much more effective than the other suction devices some of the ladies on here have used?



Author Reply
sally
(no login) 850 October 15 2008, 4:55 AM


I ordered directly from Brava by phone . It is $850 ( Sport System). But now I think the only thing I need is the T-tube, set of domes and a pump(may be of NB or u can suck it) because the smart box take long time to take out the air and its suction is not hard enough to make the domes stay tight on ur chest when it's not sticky anymore.I dont use the No-Sting Skin Prep anymore , instead I just apply lotion on the chest. Haha , and I used a small stick to lock the tube.


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white
(no login) Re: Brava ordering help October 15 2008, 4:57 AM


after tried BB,NB , I think only Brava can help because of the domes's structure , fit and stick comfortably on ur chest


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Louise
(Login Louise1982)
SENIOR MEMBER Re: Brava ordering help October 15 2008, 5:17 AM


I've tried BB, NB and Brava. BB does work but you need the XL domes and then some sort of padding to keep them on, also I used it for 16 weeks 1 hour 2x daily which is more than they recommend. I got a good result with Brava (I bought the whole system from Brava for £800 + 2x £200 for new domes since then) and I'm using BB and Brava together now. I'd buy from Brava so you get a warranty for the domes and you get cheaper domes after you buy the complete system (although it's pretty much half price in the US compared to UK). Get whatever system the Brava company are selling cheapest as using an airlock is most effective so all you need are the domes.


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roakie94
(no login) Re: Brava ordering help October 15 2008, 8:15 AM


Wow. Thanks to all of you. For some reason, I was under the impression that the Brava system cost about $2000! It sounds like the price has come way down. I don't know how I got that number stuck in my head. I am a bit more enthusiastic now.

One other question. I assume that once I start, I must stick with it for at least the ten weeks without even a night's break, right? That means that if I ordered it this week, and started at the end of October, I couldn't go on a planned vacation to visit my daughter out of the country over Christmas for a week since I couldn't use the system there, right? It would be less than the ten weeks and from what I read, if you take even one night off before that, you regress back to zero???

(I can't use the Brava where she lives since it is a third-world country with no electricity. Plus, embarassing!!!!)